Privacy Policy

1. Information We Collect

We collect information you provide directly to us, and a limited amount of technical information collected automatically.

• Contact details you submit through our forms — name, business name, email address, WhatsApp and phone number.
• Order details — the products you want sourced, quantities, specifications, delivery state and city, budget, and any reference images or links you upload.
• Communication records — messages exchanged with our team via WhatsApp, email, or our website forms.
• Technical data — IP address, browser type, device type, and pages visited, collected via Google Analytics.

2. How We Use Your Information

• To prepare quotes and fulfil your sourcing and importation orders.
• To communicate with you about your order status, shipping milestones, and customs clearance.
• To handle payments and issue receipts and documentation.
• To respond to enquiries, complaints, and support requests.
• To improve our website and services through aggregated analytics.
• To send you updates about pre-order windows or offers, where you have opted in.

3. Who We Share It With

We share only what is necessary to complete your order. We never sell your personal information.

• Suppliers and manufacturers — product specifications and quantities required to fulfil your order.
• Freight forwarders and shipping lines — consignee details required for shipment.
• Licensed customs agents — documentation required for clearance at Nigerian ports.
• Last-mile delivery partners — your delivery address and contact number.
• Service providers — form processing, analytics, and cloud storage providers who process data on our behalf.
• Regulatory authorities — where disclosure is required by Nigerian law.

4. Data Storage & Security

Your information is stored on secured, access-controlled systems. Our website is served over HTTPS. We restrict internal access to staff who need it to perform their role.

While we take reasonable measures to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain order records for as long as necessary to provide our services and to meet legal, tax, and customs record-keeping obligations in Nigeria. Enquiry records from customers who do not proceed to an order are retained for a reasonable period and then deleted.

6. Your Rights

Under the Nigeria Data Protection Act, you have rights over your personal data. To exercise any of these, contact us using the details below.

• Request a copy of the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your data, subject to our legal record-keeping obligations.
• Withdraw consent to marketing communications at any time.
• Object to or restrict certain processing of your data.

7. Cookies & Analytics

We use Google Analytics to understand how visitors use our website. This places cookies on your device and collects usage data in aggregated form. You can block cookies through your browser settings; core parts of the site will continue to work.

8. Third-Party Links

Our website may link to third-party sites, including WhatsApp and our social media profiles. We are not responsible for the privacy practices of those services, and we encourage you to read their policies.

9. Children

Our services are intended for businesses and adults. We do not knowingly collect personal information from anyone under the age of 18.

10. Changes to This Policy

We may update this policy from time to time. When we do, we will revise the "last updated" date at the top of this page. Continued use of our services after a change constitutes acceptance of the updated policy.